Last updated: April 2026
These Terms of Service ("Terms") govern your use of the Agency Engine platform operated by Agency Engine Inc. ("Agency Engine," "we," "us," or "our") at agencyengine.app. By creating an account or using our services, you agree to be bound by these Terms. If you do not agree, do not use the platform.
Agency Engine is an AI-native customer relationship management (CRM) platform designed for insurance producers and agencies. The platform includes contact management, pipeline tracking, AI-assisted communications, call and SMS capabilities, funnel building, booking, prospectus generation, advertising integration, and other tools to help insurance professionals manage their business.
Agency Engine is not a licensed insurance provider, broker, or agency. We provide software tools only. All insurance-related activities conducted through the platform are the sole responsibility of the subscribing agent or agency.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
New accounts receive a 7-day free trial. A credit card is required at signup. Your card will not be charged during the 7-day trial period. AI features (Ace) are disabled during the trial and become available upon subscribing.
The subscription fee is $99 per user per month, billed through Stripe. Subscriptions auto-renew monthly. You may cancel at any time, and your access will continue through the end of the current billing period. No refunds are issued for partial billing periods.
AI and communication costs are billed per action at published per-channel rates, deducted from your prepaid wallet balance. Current rates are visible on the Billing page after login. You can reload your wallet from the Billing page at any time. If your wallet balance reaches zero, AI features will be unavailable until you reload.
You agree to use Agency Engine in compliance with all applicable laws and regulations. As an insurance professional, you are solely responsible for:
While Agency Engine provides compliance tools and checks (including AI-powered compliance review), these are aids only and do not constitute legal advice. You bear full responsibility for regulatory compliance in your practice.
You retain ownership of all data you input into the platform, including contact information, documents, call recordings, and communications. By using Agency Engine, you grant us a limited license to process your data solely for the purpose of providing and improving the service.
Agency Engine owns all intellectual property rights in the platform itself, including the software, design, AI models integration, branding, and documentation.
We use commercially reasonable efforts to keep Agency Engine available and reliable. However, we do not guarantee any specific uptime percentage or service level. The platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
The platform is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, Agency Engine shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of the platform. Our total liability for any claim arising from these Terms or your use of the service shall not exceed the amount you paid us in the twelve months preceding the claim.
You agree to indemnify, defend, and hold harmless Agency Engine Inc., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the platform, your violation of these Terms, or your violation of any applicable law or regulation, including but not limited to insurance licensing laws, TCPA violations, and advertising compliance failures.
Either party may terminate this agreement at any time. You may cancel your subscription from the Billing page or by contacting us. We may terminate or suspend your account if you violate these Terms or engage in activity that harms the platform or other users.
Upon termination, your data will be available for export for 30 days. After that period, your data will be permanently deleted upon request. Communication logs may be retained as required by insurance industry audit standards.
We may modify these Terms from time to time. When we make material changes, we will notify you by email at least 30 days before the changes take effect and update the "Last updated" date above. Continued use of the platform after the effective date of changes constitutes acceptance of the modified Terms.
Agency Engine Inc. is a New Mexico C Corporation. These Terms are governed by the laws of the State of New Mexico, without regard to its conflict of law provisions.
Any dispute arising from these Terms or your use of the platform shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall take place in the State of New Mexico. You agree to arbitrate on an individual basis only — class actions, class arbitrations, and representative actions are not permitted.
Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights.
If you have questions about these Terms, contact us at: legal@agencyengine.app